Reference

Terms and Conditions That Govern Your up77 Account

These terms set out what you agree to when you open and use an up77 account — covering deposits via JazzCash, Easypaisa, and Raast, how your wallet operates, and what we expect from each other.

Account EligibilityWallet & Payment RulesJazzCash · Easypaisa · RaastAccount SecurityDispute Process
up77 Terms and Conditions That Govern Your up77 Account
HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights

We hold your account data only for as long as your account is active or as required by applicable law. You can request a copy of the data we hold, ask us to correct inaccurate details, or request account closure by contacting support with your registered account ID. All requests are handled within the timeframe required by the rules of your region.

Account Security

Your account is protected by OTP verification on every login. If you receive an OTP you did not request, contact support immediately and do not share the code.

Data Retention

We retain transaction records, including JazzCash and Easypaisa payment logs, for the period required by applicable financial regulations in your region.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie permissions through your browser settings.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit a written request through our support email with your account ID attached.

TERMS CONTACT PATHS

Reach Us About These Terms

If you have a question about how a specific clause applies to your account, or if you want to raise a dispute about a transaction processed through JazzCash, Easypaisa, or Raast, our support team handles terms-related queries directly. Raise your concern through any of the channels below and include your account ID for faster handling.

Team online

Live Chat

Open the chat widget from your account dashboard to speak with a support agent about a terms or wallet query in real time.

Email Support

Send a detailed message to our support address with your account ID and the specific clause or transaction you are querying.

Help Centre

Our Help Centre carries written answers to common terms questions, including wallet verification steps and account closure procedures.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — from wallet deposits to account closure and everything in between.

These terms apply to anyone who opens an up77 account and uses the platform where local law permits. By registering, you confirm you have read and accepted them in full.

We will notify you through your registered account contact before any material change takes effect. Continuing to use your account after that notice counts as acceptance of the updated terms.

Contact support with your account ID and the transaction reference. We will review the payment log and coordinate with the relevant payment provider to resolve the dispute.

Send a written request to our support email with your account ID. We will provide the data we hold on your account within the timeframe required by applicable rules in your region.

Yes. Contact support with your account ID and a closure request. Any remaining wallet balance will be returned to your verified JazzCash, Easypaisa, or Raast account before closure is finalised.

Yes. All activity on the platform — including cricket and other sports categories — falls under these terms. Availability depends on local law and eligible regions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.