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How up77 Handles Your Personal Information

When you open an account with us and use payment methods like JazzCash, Easypaisa, or Raast, you share personal information with us — and we take that responsibility seriously.

Data ProtectionJazzCash & Easypaisa PaymentsAccount SecurityYour RightsPakistan Access
up77 How up77 Handles Your Personal Information
DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Rights

We use SSL encryption on all account and payment pages, so data you enter — including your JazzCash or Easypaisa details — travels over a protected connection. Cookies on our site serve two purposes: keeping your session active while you browse the lobby, and helping us understand which parts of the platform you use so we can improve them. You can manage cookie preferences through your browser settings, though switching off functional cookies may affect how the lobby loads on your device.

Account Security Your account uses a PIN or password plus OTP verification at login. We flag unusual access attempts and may ask you to re-verify if your session looks out of the ordinary.
Cookie Use Session cookies keep you logged in while you play. Analytics cookies, which you can decline, help us see which lobby sections see the most activity without identifying you personally.
Data Retention Transaction records are kept in line with applicable requirements. Browsing and session data is held for a shorter period and purged once it is no longer needed for security or service purposes.
Your Rights You have the right to ask what data we hold, request corrections, or ask for deletion of your account record. Where local law permits, we act on these requests promptly.
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access the data we hold about you, request a correction, or ask us to delete your account record, our support team handles these requests directly. You can reach us through live chat from your account dashboard, by email, or through the in-app help option on mobile. We aim to respond to data-related requests within a reasonable time — complex deletion requests may take longer than a simple data-access query.

Team online

Live Chat

Open the chat widget from your account dashboard to speak with our support team about any data or privacy question.

Email Support

Send your data request or privacy concern to our support email. Include your registered account details so we can locate your record.

In-App Help

On mobile, tap the Help section inside the app to find the privacy request option and submit your query directly from your device.

Common Questions About Your Privacy at up77

These are the questions we hear most often from Pakistan players about how their data is handled — from what we collect at signup to how to get your information removed.

We collect your name, contact details, and the payment method you register — JazzCash, Easypaisa, or Raast. We also log device and session data to keep your account secure and process transactions correctly.

Payment data is processed by our payment partners and is not stored on our servers beyond what is needed for transaction verification. You can request details of any record we do hold.

Contact our support team via live chat from your account dashboard or by email. Quote your registered account details and we will locate and share your data record with you.

Yes. Submit a deletion request through live chat or email. Some records — such as transaction history — may be retained where local law or financial regulations require it, but we will tell you exactly what stays and why.

We share data only with payment processors and fraud-prevention services when needed to complete a transaction or meet a legal obligation. We do not sell personal data to third parties.

Session cookies keep you logged in while you browse. Analytics cookies help us improve the lobby but do not identify you personally. You can manage both through your browser settings, though disabling session cookies may affect how the lobby loads.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.