Reference

Legal Terms That Govern Your Account

These terms set out how up77 operates your account, handles your data, and manages access to the platform where local law and eligible regions permit. Read through each section so you know exactly where you stand before you deposit via JazzCash, Easypaisa, or Raast.

Account EligibilityData & PrivacyPayment TermsJurisdiction NoticeContact Rights
up77 Legal Terms That Govern Your Account
LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, use any of the contact paths below. We aim to respond to legal and account queries within one business day.

Live Chat Open the chat widget from any page on up77. Describe your legal or account query and our team will connect you with the right person to handle it.
Email Support Send your query to our support address from the email linked to your account. Include your account ID so we can locate your records without delay.
Account Help Centre Log in, go to Account Settings, and select Help. From there you can submit a formal request about data access, account closure, or policy clarification.
DATA AND SECURITY

How We Protect Your Account and Data

Your account security and personal data are handled with clear, documented practices — not vague promises. Here is what we actually do across the four areas that matter most.

Data Handling

We collect only the information needed to verify your identity, process payments via JazzCash, Easypaisa, or Raast, and comply with applicable regulations. We do not sell your data to third parties.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Every login triggers an OTP sent to your registered mobile number. SSL encryption covers all data in transit. If you notice unusual activity, lock your account immediately from Account Settings.

Data Retention

We retain account and transaction records for the period required by applicable law. Once that period expires, records are deleted or anonymised. You can request a copy of your data at any time via email support.

Common Legal Questions Answered

These are the questions we hear most often about account rights, data, and how our terms work in practice.

Access depends on local law and the eligible region you are in. It is your responsibility to confirm that using the platform is lawful where you are located before opening an account.

Log in, go to Account Settings, select Help, and submit a data access request. Alternatively, email support from your registered address with your account ID and we will process it promptly.

Yes. Submit a deletion request through Account Settings or via email. We will remove your data once the legally required retention period for your transaction records has passed.

Any balance remaining at account closure is returned to the payment method used for the original deposit — JazzCash, Easypaisa, or Raast — after identity verification is confirmed.

We notify you via the contact details on your account before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

Reach us through live chat or email support with your account ID and a clear description of the dispute. We aim to respond within one business day and resolve straightforward cases faster.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.